Lean Healthcare Program Faculty

The faculty of the Lean Healthcare Certificate Program are proven facilitators and trainers, with years of experience in the real-life application of Lean principles as applied to clinical, nonclinical, business processes, and support systems. Program faculty have experience in the application of Lean at the clinical or single hospital level as well as large systems and healthcare related organizations.


Richard Tucker, MS

Richard Tucker is a coach, facilitator, and project manager for healthcare clients in the training and implementation of Lean Healthcare tools and methodologies. Richard has more than 24 years of business and industry experience in operational and leadership positions. With his work in healthcare, Richard has led teams in the utilization of Lean Healthcare tools to eliminate waste, giving back precious time to the front line caregivers to focus on their patients. Richard has attended formal training courses in Lean Manufacturing, Leadership Development, and Shainin Statistical Problem Solving in Japan, where he spent a great deal of time learning Lean and Quality Methodologies.

Richard’s educational background includes Bachelor's and Master's degrees from Tennessee Technological University in Cookeville, Tennessee.


David Munch, M.D.

Dr. David Munch currently serves as a coach and facilitator for clinical and Lean Healthcare engagements. Dave previously served at Exempla Lutheran Medical Center as their chief clinical and quality officer. He led their Lean production applications for more than five years, resulting in substantial improvements in both clinical and non-clinical processes. Dr. Munch has been a frequent speaker on the subject of leadership effectiveness and Lean transformation for a number of healthcare organizations including Institute for Healthcare Improvement (IHI), The University of Rochester Medical Center, Yale-New Haven Health System, Tulane University Medical Center, Pittsburgh Regional Health Initiative, Institute for Clinical Systems Improvement (ICSI), and the Voluntary Hospital Association (VHA). Dr. Munch has served on the Agency for Healthcare Research and Quality's High Reliability Advisory Group, has an extensive background in hospital operations, health plan governance, physician organization governance and clinical practice in Internal Medicine. 

Dave received his M.D. from the University of Colorado Health Sciences Center.


Dwayne Keller, MBA, MS

Dwayne Keller has more than 25 years of leadership experience in the implementation of Lean Healthcare in various hospital systems and healthcare settings, and Lean Manufacturing in major manufacturing corporations throughout the United States. Dwayne coaches hospital executives to lead their organizations to a Lean culture, resulting in significantly improved outcomes. Mr. Keller also held the positions of plant manager and director of operations over multiple facilities, and executive Lean coach in multiple business units with Alcoa as well as experience with Michelin Tire Corporation.

Dwayne received an MBA from Clemson University and holds both a Master’s and Bachelor’s degree in Mechanical Engineering from Bucknell University. 


Steve Taninecz, MSTanineczSteve.jpg

Steve Taninecz leads Lean Healthcare transformations at hospitals through the country.  He has nearly 40 years of experience in healthcare and manufacturing organizations. Steve's experience in the healthcare field includes work for MetroWest Medical Center as a senior Kaizen specialist, counseling and coaching culture change to the hospital system’s leadership for successful implementation of Lean. He also was an educator/trainer/coach for the Pittsburgh Regional Health Initiative (PRHI) teaching lean principles to hospitals, long term care facilities and primary care practices through structured training as well as onsite coaching and workshops. Steve spent ten years dedicated to teaching, mentoring and implementing Lean manufacturing principles and best practices throughout North America for General Motors.  This assignment included a two year assignment partnering with Toyota focused on the Toyota Production System. Steve is a member of the American Society for Quality (ASQ) and is a Certified Quality Manager (CQM), Certified Quality Auditor (CQA) Certified Quality Technician (CQT).

Steve holds a Bachelor's Degree from Youngstown State University in Industrial Management and a Master's Degree in Organization Leadership from Geneva College.


Charles Hagood, MBA

Charles Hagood, president and founder of Healthcare Performance Partners (HPP), has overseen the introduction and implementation of Lean Healthcare systems in numerous healthcare organizations including some of the largest non-profit hospitals, national systems, small critical access hospitals, clinics, physician practices, and large for-profit systems. Charles is a frequent speaker on the subject of process improvement. Charles is also the founder of Lean Healthcare Exchange, the top ranked Web site by Google, serving as the site for "all things Lean, Quality, and Efficiency in Healthcare." HPP is one of the few organizations that have successfully translated Lean manufacturing and the Toyota Production System (TPS) to the healthcare industry. Charles was also a founding principal and former CEO of The Access Group, LLC (TAG), a 50 person engineering and manufacturing firm headquartered in Nashville, Tennessee. Charles has worked with Fortune 100 companies throughout the world in their Lean transformation and process improvement initiatives.

Charles received his MBA from Belmont University's Massey School of Business.