Program Overview

 

Original Course

This intense one-week Lean Healthcare Certificate Program will give participants a hands-on, learn-by-doing experience applying Lean Philosophies and Tools in a healthcare environment. The training, exercises and simulations build the foundation throughout the week for the participants to apply them in a Mini-Kaizen Event Lab Exercise. This life-like healthcare experience, including certified nursing professionals, is taught and facilitated by Lean practitioners, Leaders and Coaches, each with multiple years of successfully applying Lean in healthcare organizations to significantly improve outcomes.

Agenda

Monday 8:00 am - 5:00 pm

  •       The Reality in Healthcare Work
  •       What is Lean?
  •       First-hand Observation Skills Practice and Rules-in-Use
  •       5S Training for the Healthcare Environment
  •       Lean Healthcare Introductory Environment Improvement Pharmacy Simulation

Tuesday 8:00 am - 5:00 pm

  •      Value Stream Mapping Training and Exercises
  •      A3 Thinking/A3 Problem Solving Training and Exercises
  •      Lean Tools: Standard Work, Mistake Proofing, Andon

Wednesday 8:00 am - 5:00 pm

  •       Lean Simulation: Apply what you’ve learned in a complex simulation activity with                     multiple runs and process redesigns.

Thursday 8:00 am - 5:00 pm

  •       Reflection on Lean Simulation
  •       More Lean Healthcare Tools
  •       Daily Management and Lean Management System
  •       Nursing Lab Mini-Kaizen Event:
    • Teams will apply the Lean Healthcare principles  and tools they have learned to improve the work and work environment for a nurse in a teaching lab environment. The ultimate “Learn-by-doing” experience.

Friday 8:00 am - 12:00 pm

  •       A Journey in Lean: Leadership, Culture, Planning and Evolution- David Munch, M.D.
  •       How to Get Started with Lean

Advanced Course

This brand new, week-long Advanced Lean Healthcare Certificate Course has been designed for past participants wanting to take their Lean knowledge and skillset to the next level. After implementing the basics such as observation of work, rearranging supplies, and defining new standard work, what happens when those straight-forward improvements are not sustained? Remaining problems with flow, daily management, and value capture are more complex. This follow-up course teaches the necessary skills and knowledge required to progress to the next level of sustained, continuous improvement.

Although the course is designed as a follow-up to the Original Lean Healthcare Course, anyone looking to deepen their knowledge of Lean tools and concepts past the basic level will benefit from this course.

Agenda

Monday 8:00 am - 5:00 pm

Advanced Process Tools

  • Review of Lean Basics
  • Job Breakdown Exercise
  • Flow Exercise: value stream mapping, SIPOC, takt time, staffing to demand
  • Queueing Theory
  • Value Capture and the Value Diamond

Tuesday 8:00 am - 5:00 pm

Data and Analytics

  • Types of Metrics
  • Pareto Exercise and Analysis
  • Run Charts and Histograms
  • Data-based view of improvement

Wednesday 8:00 am - 5:00 pm

Management Systems

  • Components of a management system
  • A3 Thinking
  • Visual Management Board Exercise
  • Leadership Standard Work
  • Types of improvement

Thursday 8:00 am - 5:00 pm

Coaching Skills

  • Coaching Approach
  • Social Styles Exercise
  • How to Ask Coaching Questions
  • How to Develop New Leader Work

Friday 8:00 am - 12:00 pm

Strategy Deployment

Beth Fingado, BSMT, MBA, Director of Strategic Support Services at Denver Health

  • Tying it all together: creating buy-in and engagement in strategic activities at all levels of an organization

 

 
 
 

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