FAQ

General Questions

Where is the program held?  How do I get there?  Where do I park?

Gordon E. Inman Center at Belmont University
1499 Wedgewood Avenue
Nashville, TN 37212

If you are staying at the official course hotel, transportation will be provided to and from campus each day.

If you are a Nashville local or staying at a different hotel, driving and parking directions and a parking pass will be mailed with your pre-course materials.

Who should attend?

The Lean Healthcare Certificate Program was designed for anyone in your hospital or healthcare organization who wants to better understand and apply Lean concepts. Whether you are a clinician, administrator, supply chain professional, or support personnel, you will greatly deepen your understanding of Lean. Participants may include*:

  • Physicians
  • Nurses
  • LAB Personnel
  • System Leadership
  • Quality Managers/Directors
  • Pharmacy Staff
  • Assisted Living Staff
  • Administrators
  • Support and Office Personnel
  • Patient Safety Leaders
  • Management Engineers
  • Industrial Engineers
  • I.T. Staff
  • Insurance Companies
  • Materials Management or Supply Chain Professional

* This course is designed for those in Healthcare seeking a greater understanding of Lean. There is a limited number of slots available to consultants.

Who can I contact with additional questions?

If you have any questions about the Belmont University Lean Healthcare Certificate Program or would like to discuss our bringing the program to you, please email info@buleancourse.com or call 972-830-7991.

What else is there to do in Nashville?

The Lean Healthcare Certificate Program is only minutes from Downtown Nashville, the Bridgestone Arena, the Parthenon, Nashville's Music Row, the Ryman Auditorium and the Country Music Hall of Fame.

For information on all the exciting things Nashville, Tennessee has to offer visit the Official Nashville Visitors Site.

What is Lean Healthcare?

American healthcare is in crisis. The industry is struggling with skyrocketing costs, poor quality, nursing shortages and employee dissatisfaction— all symptoms of deeper problems inherent in the system itself.

More and more healthcare providers are realizing the imperative of improving quality and safety and eliminating waste as strategies for responding to the challenges. Enter Lean Healthcare, the “how to” of managing change and creating continuous improvement.

Lean Healthcare (adapted from the Toyota Production System) is not just another project: it’s a way to transform your entire organization into a safe and high-quality, high-performing healthcare delivery system.

Lean Healthcare can eliminate many obstacles to excellence, such as cumbersome information technology systems, worker frustration, and inadvertent errors and oversights that can increase patient safety risks. Surprisingly few improvements require costly or sweeping high-tech “fixes.” Most often, simple, well designed interactions based on scientific observations and experiments bring nearly unimaginable improvement… fast.

Thoughtful design, rapid implementation, and continuous experiments and improvement are the hallmarks of Lean Healthcare.

Who is Healthcare Performance Partners?

Healthcare Performance Partners (HPP) has partnered with the Jack C. Massey Graduate School of Business to offer the Lean Healthcare Certificate Program for 10 years.

Rising costs and shrinking revenues call for a new standard of operating performance to conquer today’s challenges in healthcare. HPP’s approach to creating an efficient system of care delivery translates into long-term, sustained financial and operational results. HPP is dedicated to helping healthcare organizations make a sustainable shift in their operations to enable them to deliver quality patient care. We help providers improve processes, remove inefficiencies, implement management systems, deploy strategic plans, and align improvement activities across the organization. Our process improvement solutions are built on a foundation of deep industry knowledge and consulting expertise to help providers develop a sustainable, performance-based culture.

HPP assists organizations with lean transformations, performance improvement, facility design, IT design, and organizational design. Simply put, we help healthcare organizations make the right work easier to do.

   For more information on HPP, please visit www.hpp.bz or call 615.206.0701.

More about Belmont University

The Jack C. Massey Graduate School of Business

Ranked in the Top 5 in the Regional Universities South category and named a “Most Innovative” university by U.S. News & World Report, Belmont University is a fast-growing community of more than 8,000 students who come from every state and over 36 countries. Committed to being a leader among teaching universities, Belmont brings together the best of liberal arts and professional education.

The Jack C. Massey Graduate School of Business was founded in 1986, with a mission of providing business education and thoughtful leadership to the working professionals of Nashville and middle Tennessee. Princeton Review has named us as A Best Business School for the twelfth straight year, and Business Week ranks our part-time MBA program 28th in the U.S.

Gordon E. Inman College of Health Sciences & Nursing

The Gordon E. Inman College of Health Sciences & Nursing offers a comprehensive education to students in a Christian environment, preparing them to become practitioners in health and social welfare fields. Departments include Nursing, Physical Therapy, Occupational Therapy, Pharmacy, and Social Work. The Gordon E. Inman Center opened in 2006, providing a state-of-the-art $22.5 million facility that houses Belmont's nursing, social work, occupational therapy and physical therapy programs.

Advanced Course Questions

Who should attend the Advanced Course?

The Advanced Course was designed to be a follow-up course to our Original Lean Healthcare Course. We designed the course with our past participants in mind; however, anyone with basic to intermediate knowledge of Lean can attend the Advanced Course.

The Advanced Course may be too advanced for you if you do not have basic knowledge of Lean terminology/tools and do not have experience with process improvement within healthcare.

Do I have to attend the Original Course before I can take the Advanced Course?

No. If you have Lean experience but would like to move past the basics into more advanced process/data tools and management systems, the Advanced Course may be the best course for you. If you have any questions as to your readiness for the Advanced Course, please call 972-830-7991.

How is the Advanced Course different from the Original Course?

The Advanced Course has a completely different agenda than the Original Course. The Original Course focuses on Lean Basics and does not go as deep into data, management systems, coaching, or strategy.

What is the agenda for the Advanced Course?

See the detailed daily breakdown here.

Why the focus on Management Systems?

More and more organizations are encountering problems with sustaining the gains captured with a Lean operating system. As costs rise and revenue falls, the traditional slash-and-burn approach to cost-cutting is not sustainable. Kaizen events and other focused improvement projects do result in financial and operational improvement, but the reality of healthcare today is that you can no longer plan a series of projects to fix the symptoms of a poorly functioning system. Lean must be utilized as a system-wide operating model. Our approach recognizes that process improvement requires a management system that is cascaded down to every level of the organization from executive leadership to the front lines.

It’s estimated that Lean tools alone can only capture 30% of improvement opportunity while the other 70% is obtainable through structured, daily management systems. Our team of healthcare process improvement experts including systems engineers, nurses, doctors, and lean practitioners have found management systems to be the key to sustainability in Lean.

Nashville Area Offices: 1509 Hunt Club Blvd., Suite 800, Gallatin, Tennessee 37066 | 615.206.0701 | hpp.bz | leanhealthcareexchange.com
Healthcare Performance Partners℠ is a service mark of Vizient, Inc. Vizient™ is a trademark of Vizient, Inc. © 2018 Vizient, Inc. All rights reserved. rev 20180117